FAQs

Contact Us
If you have any questions about your order or any other matter, please feel free to contact us through the contact page.
My Order
How do I place an order?
You can place an order by selecting your desired products from our store, adding them to your cart, and proceeding through our secure checkout process. Instructions will guide you through each step. Payment options include secure checkout through online store, PayPal and PayID - contact us to discuss these options. Alternatively, reach out to discuss a customised piece and we can work together to create something special.
What do I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please report it to us within 48 hours of delivery with photographic evidence, and we will work with you to rectify the issue.
can i have an item shipped to me?
We currently only ship items within Australia, through Australia Post.
Can I modify my order after placing it?
Modifications to orders may be possible. Please contact our customer service immediately if you need to make any changes.
How can I cancel my order?
Orders can be cancelled if they have not yet been shipped. Custom orders can only be cancelled prior to commencement of manufacturing. To cancel an order, please contact us to discuss your options.
Our Products
What types of products do you offer?
We offer a diverse range of products. Check our Store and Gallery pages for an indepth listing and detailed descriptions.
How do I search for a specific product?
Filters are available to help narrow down your search results in the store. You can also contact us for specific products available.
Can I return a product if I’m not satisfied?
If you are not completely satisfied with your purchase, please contact us to discuss your options.